Returns

Your product must be returned within 30 days of delivery:

Our retruns policy is valid for 30 days. If it’s been more than 30 days since delivery, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused or unassembled, in the same condition that you received it, and in its original packaging.

There are certain situations where only partial refunds are granted (if applicable)

Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within any applicable return days as applied by your bank.

If a refund is issued, the shipping fee will be deducted from your refund. And a restocking fee equal to 10% of the product's price will be deducted.

Final Sale items (if applicable)

Only items at full price are eligible for a refund. Unfortunately, items marked as final sale cannot be refunded unless it is deemed defective or damaged. If you require a replacement part, please request our exchange service.

Exchanges (if applicable)

We only replace items if they are defective or damaged. To initiate an exchange, please send an email to customer@retro.cool with eligible proof of photos and your address. Once approved, the replacement part will be shipped to you. And the shipping cost will be covered by us.

Shipping

To return your product, please ship your product to the address provided in the notification email.

You will be responsible for the cost of return shipping which is non-refundable.

Please consider using a trackable shipping service or purchasing shipping insurance. As we cannot guarantee that we will receive your returned item.

Changes to Return & Refund Policy

You can review the most current version of the Return & Refund Policy at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Return & Refund Policy by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Return & Refund Policy constitutes acceptance of those changes.